Safe & Secure Payments
Q: What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, American Express, JCB, Discover, and others. Additionally, as a certified member of PayPal and Klarna, we offer secure payment options for your convenience.
Q: How do I know my card information is secure?
We prioritize the security of our customers' information. We implement advanced security measures, including encrypted connections, to safeguard your card details. During checkout, you will be directed to a secure payment page to enter your credit card information. Furthermore, we comply with PCI DSS (Payment Card Industry Data Security Standard) to protect your personal and financial information. Your credit card details are fully secure during the transaction process and are never stored by our website.
Q: What currency do you accept?
We accept direct, secure payments in most major currencies. These include, but are not limited to USD, GBP, EUR, CAD, AUD, CHF, ZAR, MXN, SAR, AED and others.
Q: What should I do if I encounter an error while trying to make a payment?
Please ensure that your payment details, including the card expiration date and CVV number, are entered correctly, as these are common issues that may cause payment to be declined.
Q: What is a CVV code?
The CVV code (Card Verification Value) is a security feature for online transactions, typically a three- or four-digit number located on the back of your credit or debit card, separate from the card number. We request this code during checkout to enhance security and prevent fraud. In compliance with PCI Data Security Standards, we never store your CVV code, and it is discarded immediately after payment authorization on our secure checkout page.
Q: What should I do if my payment is declined?
If your payment is declined, you can follow these steps to resolve the issue:
- Double-check your payment details, such as the card number, expiration date, and billing address, to ensure they are correct and up to date.
- Make sure your card has sufficient funds or available credit.
- Try using an alternative payment method, such as a different credit/debit card or PayPal.
- If the issue persists, contact your card issuer to report the problem and check if they can provide a solution.
- For security reasons, some card issuers or banks may block certain cross-border transactions. Before attempting the payment again, it’s a good idea to confirm with your card issuer if this is the case.
Q: How long will it take to receive my refund?
We will process your refund request within 3 business days. The refund will be issued to your original payment method. Once initiated, the time it takes for the refund to appear in your account may vary depending on your bank’s processing times. We recommend contacting your bank for confirmation.