Contact Lens Applicator Set
Safe & Secure Payments
Q: What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, American Express, JCB, Discover, and others. Additionally, as a certified member of PayPal and Klarna, we offer secure payment options for your convenience.
Q: How do I know my card information is secure?
We prioritize the security of our customers' information. We implement advanced security measures, including encrypted connections, to safeguard your card details. During checkout, you will be directed to a secure payment page to enter your credit card information. Furthermore, we comply with PCI DSS (Payment Card Industry Data Security Standard) to protect your personal and financial information. Your credit card details are fully secure during the transaction process and are never stored by our website.
Q: What currency do you accept?
We accept direct, secure payments in most major currencies. These include, but are not limited to USD, GBP, EUR, CAD, AUD, CHF, ZAR, MXN, SAR, AED and others.
Q: What should I do if I encounter an error while trying to make a payment?
Please ensure that your payment details, including the card expiration date and CVV number, are entered correctly, as these are common issues that may cause payment to be declined.
Q: What is a CVV code?
The CVV code (Card Verification Value) is a security feature for online transactions, typically a three- or four-digit number located on the back of your credit or debit card, separate from the card number. We request this code during checkout to enhance security and prevent fraud. In compliance with PCI Data Security Standards, we never store your CVV code, and it is discarded immediately after payment authorization on our secure checkout page.
Q: What should I do if my payment is declined?
If your payment is declined, you can follow these steps to resolve the issue:
- Double-check your payment details, such as the card number, expiration date, and billing address, to ensure they are correct and up to date.
- Make sure your card has sufficient funds or available credit.
- Try using an alternative payment method, such as a different credit/debit card or PayPal.
- If the issue persists, contact your card issuer to report the problem and check if they can provide a solution.
- For security reasons, some card issuers or banks may block certain cross-border transactions. Before attempting the payment again, it’s a good idea to confirm with your card issuer if this is the case.
Q: How long will it take to receive my refund?
We will process your refund request within 3 business days. The refund will be issued to your original payment method. Once initiated, the time it takes for the refund to appear in your account may vary depending on your bank’s processing times. We recommend contacting your bank for confirmation.
Shipping
Q: When will my order ship?
Once we have received your order and cleared payment, your order will be picked, packed, and promptly shipped within 1-2 business days. You will receive a shipment notification email containing the tracking number as soon as your package is shipped.
Q: Where do you ship to, and how long does it take to receive my order?
We ship to the United States, Canada, Australia, United Kingdom, the European Union, and an expanding list of countries worldwide. For additional information, please refer to the list below for different countries and and their corresponding shipping times, or directly reach out to us at service@haniix.com.
| Countries | Transit Time | Options |
|---|---|---|
| United States | 6-10 Business Days | Standard Shipping |
| 5-8 Business Days | Express Shipping | |
| United Kingdom | 3-8 Business Days | Express Shipping |
| Canada | 5-10 Business Days | Standard Shipping |
| Australia | 7-12 Business Days | Standard Shipping |
| Germany | 5-10 Business Days | Standard Shipping |
| Italy | 5-10 Business Days | Standard Shipping |
| Switzerland | 5-10 Business Days | Standard Shipping |
| France | 5-10 Business Days | Standard Shipping |
| Spain | 5-10 Business Days | Standard Shipping |
| Mexico | 7-12 Business Days | Standard Shipping |
| South Africa | 7-12 Business Days | Standard Shipping |
| Rest Of World | 5-15 Business Days | Standard Shipping |
*Note: Transit time is calculated in "business days". This does not include (Saturdays, Sundays, and public holidays).
Q: How much is the shipping cost?
Free Standard Shipping:
We offer free shipping Worldwide on orders above $35 ($8 on orders under $35).
Q: If I make a mistake in my shipping address, what should I do?
If you have left the wrong shipping address, name, or contact information, please get in touch with our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at service@haniix.com.
Q: How do I track my order?
You can track your parcel in two easy ways:
- Click the tracking number in your email — it will take you directly to the tracking page.
- Didn't receive the email? No worries! You can visit the tracking site, enter the email address you used to place the order and your order number. You'll then see your tracking number — simply click it to view the full tracking details.
Q: Why hasn't the tracking number I received been updated with shipping information?
Sometimes, it takes 1-2 business days for the carrier to update your shipment status. If your tracking number isn't showing updates or isn't working, please contact us promptly at service@haniix.com. We can provide you with more detailed information.
Q: Why is my package taking longer than expected to arrive?
At times, delivery courier services may encounter delays due to factors (bad weather condition etc). We understand that delays can be frustrating, especially when you're eagerly awaiting a package. We are here to assist you throughout the process. Should you have any questions or need further assistance, please feel free to reach out to us via service@haniix.com.
Q: How can I contact someone directly regarding the status of my order?
For inquiries regarding your order, the most efficient method is via email at service@haniix.com. Please remember to include your order ID and provide a detailed description of any issues you have encountered. This will help us to respond to you promptly.
Refund
30-Day Satisfaction Guarantee
If your purchase doesn't meet your expectations, no worries! The HANIIX team is dedicated to your satisfaction and provides a 30-Day Satisfaction Guarantee on all our colored contact lenses.
With our 30-Day Guarantee, here's what you need to know:
- If you're thinking of returning something, just make sure it's unopened or in good condition with its original packaging.
- Don't forget to drop us a line before sending it back - it helps us help you better!
- Just a friendly reminder that you'll be responsible for the return shipping costs.
- Our after-sale warranty is available for a full 30 days starting from the day your package is delivered. We kindly request that any returns reach us within 30 days of your purchase.
If you discover any quality issues such as rips, missing parts, or deformities in your product during the warranty period, please don't hesitate to get in touch with us. Simply send us some clear photos of the problem, and we'll take care of the rest by arranging a replacement after a quick check. Remember, it's best not to throw away the lens or its packaging until we've sorted things out for you.
You've got a whole 30 days from the day your order arrived to make this claim. Please drop us an email at service@haniix.com with your name, order number, and why you're returning the items. Once we have your return, we'll check everything over and get that refund processed to your account as soon as possible. We're always here to help and want to make sure you end up with a product you truly love.